Abacus Consulting, LLC

The Client

A high-volume claims processor

The Challenge

Improve the email workflow process

This law firm responds to hundred of emails daily, and is wasting hours properly formatting the subject lines of their response emails so that they properly conform to specific requirements. How can they eliminate this tedious and unecessary processing step?

The Solution

The two-hour solution is a custom utility provided by Abacus Consulting, LLC that grabs information from various fields on the Time Matters Email form, and properly formats the email subject line, all activated with a single hotkey.  Typos are eliminated, and a significant time savings is realized for each email response.