Destop Remote Support Service

Time Matters, Billing Matters, Network, SQL and General Applications Support 

What is it?

Our Desktop Remote Support Service is a web-based technology which enables is to remotely connect to and service our clients computers.  We simply e-mail a web link to you, or provide you with a web address and access code, and in about a minute, we can be remotely sharing your desktop, and working interactively with white boarding, chat, and other tools.  It is safe, secure, and firewall friendly.

We use this advanced technology to support Time Matters, Billing Matters and other practice management applications.  We are also able to troubleshoot many technical issues involving individual PCs or network servers, or provide any other type of general assistance, such as software installation, spyware removal, application upgrades and more. 

Why do I want it?

• Eliminate unnecessary travel charges
• Receive support and training on an as-need basis
• Receive support on key servers and desktop PCs for urgent service or routine maintenance
• Resolve PC issues expediently and get back to work with minimal interruption
• Obtain top quality support and training services, even if you are in a remote location

What does it cost?

There is absolutely no charge for the remote support service itself.  You are billed only for actual support time. We utilize a number of leading technologies to connect directly to your desktop.  Optionally, for a small fee, we can setup on-demand connections to all of your desktop PCs so that you can receive tech support at a moments notice and without user intervention.

How can I learn more about the details of this service?

We are happy to provide more information regarding the pricing and terms of this service, or provide a live one-on-one demo.  If you request a demo, we will call you to schedule a mutually convenient time.  Please contact us via telephone here to discuss the support options for your firm.